Frequently asked questions
 

When is the hotel open?

Year 2023. We are open from 16 February to 30 October.

 

Where is the hotel?

This is our address: Avenida de Son Rigo, 6, 07610 Palma, Illes Balears, Spain.
Click on DETAILS to see it on the map
info@hotel-leman.com
Instagram: @hotel-leman
Facebook: https://www.facebook.com/HotelLemanMallorca
Youtube: https://www.youtube.com/@hotelleman

 

Which rooms have twin beds?

The rooms that offer twin/split bed options are Twin Room, Suite, Lateral Sea View and Apartment 1 room.
When booking a room, select the right room type and do not hesitate to make your preference known in the "special request" section (that pops up right before you confirm the booking).

 

Do the rooms have kitchens?

Our rooms are not equipped with a kitchen area.

 

Do the rooms have fridge or minibar?

The rooms have a minibar, which is empty and can be refilled on request (for a fee).

 

Do the rooms have balcony or terrace?

All of our rooms have a balcony.

 

Is smoking allowed in the rooms?

In room smoking is not allowed.
Smoking is not permitted in our accommodation balconies.

 

What are the views of the hotel?

Singles: Street view
Double room: Street view or Pool view
Suite or Double Sea View: Sea view
Apartaments: street or pool view

 

Is there a restaurant in the hotel?

• Restaurant Buffet Restaurant:
- International, Buffet
- Open 7/7.
- Open all year.

• Opening times:
- from 18:30 to 21:00.
- price range: $

Restaurant Buffet Restaurant menu
Restaurant Buffet Restaurant drink list

 

Does the restaurant have special diets or allergen-free menus?

Our restaurant is able to accommodate the following dietary requirements
Available at all times: Hypoallergenic & vegetarian.
Available upon request (let us know at check-in): Halal & vegan.
Almond-free, dairy-free, egg-free, gluten-free, nut-free, peanut-free, seafood-free, sesame-free & soy-free.

 

What’s the breakfast time?

Breakfast is served daily from 08:00 to 10:30. The breakfast is served in Buffet restaurant.
We cannot serve breakfast in room.

 

How much is the breskfast?

Breakfast is open to guests and visitors:
• Price per adult: 12 EUR
• Price for kids (under 11): 6 EUR

If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival and enjoy the buffet !

 

What’s the breakfast menu?

We offer Buffet breakfast. See menu items below:
. Breads & cakes: bagels, muffins, pancakes.
. Eggs: boiled eggs, omelettes.
. Cereals: cereals, granola.
. Fruits & vegetables: baked beans, fresh fruits, salad.
. Dairy: butter, cheese, yogurts.
. Meat & fish: bacon, sausages, cooked fish.
. Drinks: american coffee, coffee, fruit juice.
. Others: jams, honey.

 

Do the hotel have a bar?

Take a look at our bar details below
•Poolbar:
- Pool bar
- Smoking not allowed/ Wheelchair not accessible
- Open 7/7
- Open to public
- Pets are not accepted
• No dress code is required
- Have a look at our menu
- See our drink list here
- Click here for more details

 

Do the hotel have a rooftop?

Unfortunately, we don't have a rooftop.

 

What services does the spa offer?

Take a look at the spa details below:
•Spa:
-Smoking not allowed/ Wheelchair accessible/ Wheelchair ramp/lift available
- Not pregnancy friendly
-Open for our guests only
-Access is free for our guests.
-Minimum age 18 years
-Reservation is not mandatory
- Provided: Bathrobe and slippers.
- Not provided: Swimsuit and swim cap.
- Mandatory: Slippers and swimsuit.
- Not mandatory: Bathrobe and swim cap.
- Facilities: Massage and sauna.
 - Price list: https://qt.im/bAr

 

What’s the gym schedule?

Our gym is open daily from 07:00 to 20:00.
The gym is equipped with Exercise bike, Treadmill, Elliptical bike and Rowing Machines.

 

Does the hotel have a garage?

We have a large bicycle garage with capacity up to 105 bikes. The garage is provided with lockers and workbench with tools and each bicycle has a numbered space with a lock.

 

How many pools have the hotel?

Have a look at our swimming pools list below:

•Indoor pool and sauna:
-Indoor
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
-Open all year
-29°C/84°F
-Heated: all year long
-No age restriction
-Size: L:11 M, W:5 M and D:140 CM
-Access is free for our guests
-Open to public: No

•Outdoor:
-Outdoor
-Smoking not allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
-Open all year
-Non-heated
-No age restriction
-Size: L:14 UNIT_UNDEFINED, W:5 UNIT_UNDEFINED and D:250 CM
-Access is free for our guests
-Open to public: No

 

Does the hotel allow children?

Children are welcome. Children up to 1 years old can stay with their parents for free.
Kids price applies for children: between 2 and 11 years old (50% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.

We don't offer a kids club.

 

Is the hotel baby-friendly?

Babies are welcome. We are able to provide you the following items:
• Baby cot
• High chair

 

Does the hotel offer babysitting?

We do not offer babysitting services.

 

What languages do the staff speak?

Our team speaks English, Catalan, French, German, Italian and Spanish.

 

Is pets allowed in?

We are sorry, pets are not allowed.

 

Is there parking at the hotel?

We are sorry, we don't have a parking lot. Most of our guests park on the street. It is free 24/7.

 

What electrical and mobile phone facilities does the hotel have?

Voltage: 220-240V
Plug Type C
 https://qt.im/cCW

 

Is there WiFi in the hotel?

We have the most powerful network that currently exists: Wifi 6 + 5GHz. In addition to being configured with the highest security. The use of Wifi is free of charge.

 

Does the hotel have an internet corner?

Free computer and printer.

 

Does the hotel offer day passes?

We do not have day offers.

 

How to get to the hotel by public transport?

Official Web Palma Public Transport (EMT Palma): https://www.emtpalma.cat/ca/linies-horaris

From/To Airport:
Number A2 - AEROPORTS - S'ARENAL

To Palma:
Number 25 – To Palma Cathedral
Number 23 – To Palma Plaza de España

 

Does the hotel offer a private transfer?

Given the hotel's proximity to the airport, the best way to get there is by cab or bus. However, if you would like a transfer, we can arrange one for you.

 

How much does a taxi cost to the hotel?

Here are some approximate taxi fares and time ranges:
• Palma Mallorca Airport (PMI) 20 EUR, 8 min.
• Palma de Mallorca city centre 20 EUR, 15min.

 

Is there a golf course at the hotel?

Our establishment does not have a golf course, the closest is the Son Antem Golf, Son Antem Golf Academy, CTRA MA 19, Llucmajor, ISLAS BALEARES, España.
The distance is 12.6 km from the property
Directions: Detailed info here,

 

Which is the nearest doctor or pharmacy?

Doctor:
Juaneda Urgencias Médicas Riu Center. Carrer de Sant Ramon Nonat, 6, 07600 S'Arenal, Illes Balears
https://goo.gl/maps/h7yJER6MCywGVE5R8

Pharmacy:
Farmacia Rosselló Rovira (350 m) - https://goo.gl/maps/tEFNLUp6bXH7o3aV8
Farmacia Sometimes - lda. Ana Escobar Prieto (400m) - https://goo.gl/maps/JqCT2CRKy7jYj4768

 

What special requests does the hotel meet?

We are able to accommodate special requests. The following items are available:
- Champagne
- Wine
- Chocolate
- Fruit basket
- Decoration
- Flowers
- Prosecco
- Birthday cake
- Cake
- Balloons

 

Is the hotel environmentally sustainable?

We provide you with: masks, hydro-alcoholic gel, distance, disinfection, staff training Decree-Law 3/2022, of 11 February, on urgent measures for the sustainability and circularity of tourism in the Balearic Islands. https://www.boe.es/buscar/doc.php?id=BOE-A-2022-9388.

The purpose of this Decree-Law is to establish urgent measures for the sustainability and circularity of tourism in the Balearic Islands, with the aim of moving towards a regenerative impact of tourist activity on our territory and our society. Article 94. Principles of circularity.

The general principles of this title are:
a) The preservation and improvement of natural capital, from an increasingly efficient use of (renewable) natural resources.
b) The optimisation of the use of resources, from a greater rotation of goods and services (and their components), achieving a cycle of use and, therefore, a longer life cycle.
c) The promotion of the efficiency of the system, from the reduction of negative externalities associated with the use of resources and the promotion of synergies between the different agents involved in this process.

At Hotel Leman, we care deeply about the environment and are committed to reducing the impact of our operations on the planet. We know that Mallorca is a unique paradise, with beautiful beaches and breathtaking scenery, so we are taking steps to protect its natural beauty.

We recognise that as a hotel, our industry can have a significant impact on the environment and therefore we are committed to taking steps to reduce our ecological footprint. We are implementing sustainable practices in our daily operations, including reducing the use of plastics and other disposable materials, optimising water and energy use, and promoting recycling.

We understand that some of these measures may affect the quality of our service, but we firmly believe that protecting the environment is a shared responsibility and necessary to ensure a sustainable future. We are committed to working with our guests and suppliers to further reduce our ecological footprint.

We appreciate your support in our efforts to protect the environment and look forward to welcoming you to our hotel, where you can be assured that your stay will be both comfortable and environmentally friendly.

Yours sincerely,
The Hotel Leman team.

 

When is the front dedsk open?

The front desk is open 24/7.

 

When can we do the check in?

You are welcome to check-in after 14:00. If you booked directly with us, early check-in is possible starting from 12:00 (under availability).
If you booked via a third party, early check-in is at an extra cost of 20 EUR per room

 

When you can do the check out?

Regular check-out is until 12:00. It is possible to request a late check-out until 18:00.
The price is 40 EUR per room.

 

Does the hotel have luggage storage?

Secure luggage storage is available for all our guests for free after check-out and maximum until 22:00 h.

 

Is there a beach near the hotel?

We are located 100 M away from the beach. The beach is public and is not secured by lifeguards .
The main available services: sun loungers, umbrellas, bar, restaurant, beach towels & activities for kids.

 

What is the layout of the building? Does it have a lift?

Our hotel has 7 floors, a lift on each floor and it's not wheelchair accessible
Twin Room: Any floor
Single Room: Any floor
Suite: Top floor
Lateral Sea View: Any floor
Apartment 1 room: Any floor

 

Is the hotel wheelchair accessible?

Rooms are not ready for stays with wheelchair.

 

Is there an advantage to booking on the hotel page?

These are the advantages of booking direct with us:
• Best price Available
• Flexibility on cancellations
• Maximum security when booking directly with the hotel
• Late check-out subject to availability
• Exclusive discount

 

Is there any loyalty program?

We are sorry, but we do not have a loyalty program.

 

Is there a discount or promotional code?

Check our website to see if there are any active discounts or promotions.

 

Are there special offers, gift boxes and coupons?

We are able to offer you various special offers. To have a look at our special offers, click HERE.

 

What is the cancellation policy?

Flexible reservations are fully refundable with a minimum of 24 hours notice prior to check-in date. Other kinds of reservations are not refundable.

 

When is the payment made?

Depending on the rate you select, payment will either be upon reservation or check-in. At check-in, you will need a valid credit card and an ID.
If you’re having trouble making your reservation contact us and we’ll assist you.

We accept the following payment methods:
Visa, MasterCard, American Express, Dinners
We accept cash payments at the front desk
You need a valid credit card as a guarantee to book your stay online. If you do not have a credit card, please get in touch with us.

 

How much is the tourist tax?

Payable for those from 16 years old.
4 stars hotel 3,30 EUR per person and night.
Discount of 75% between 1st. November and 30th April.

 

How many rooms and apartments have the hotel?

We have 120 rooms:
• 42 Twin Room room(s) of 24 M² with a capacity of up to 2 guest(s).
• 6 Single Room room(s) of 15 M² with a capacity of up to 1 guest(s).
• 1 Suite room(s) of 40 M² with a capacity of up to 3 guest(s).
• 48 Lateral Sea View room(s) of 24 M² with a capacity of up to 2 guest(s).
• 23 Apartment 1 room room(s) of 44 M² with a capacity of up to 4 guest(s).
• Main amenities: TV, air conditionner, non smoking.

 

Does the hotel offer room service?

We don't provide room service.

 

Is there connected rooms?

We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.

 

Is the hotel suitable for families?

We are family friendly. Family rooms for 3 people and more:
• Suite
• Apartment 1 room

 

What is the equipment of the bathrooms?

All of our bathrooms are equipped with:
Hair dryer, towels, bathrobe, soap, shower gel, shampoo, hair conditioner and magnifying mirror
Upon request:
For free: Cotton swabs, toothbrush, shower cap and hairbrush
With a deposit: Beach towels 15 EUR. Pool towels 15 EUR
Not available: Bedroom slippers, toothpaste, shaving kit and bidet

 

Does the hotel have a shower, bathtub, jacuzzi or pool?

Twin Room have a shower or bathtub.
Single Room have a shower.
Suite have a shower.
Lateral Sea View have a shower or bathtub.
Apartment 1 room have a shower.

 

Does the hotel have bedding, pollows or mattress?

Twin Room rooms have 2 single beds(100x200cm)
Single Room rooms have 1 full size bed(135x200cm)
Suite rooms have 1 extra king size bed(200x200cm)
Lateral Sea View rooms have 2 single beds(100x200cm)
Apartment 1 room rooms have 2 single beds(100x200cm)

 

Does the hotel have an extra bed?

We are sorry, for safety reasons we cannot add extra beds.